top of page

Refund Policy

At Let`s Sustain, we strive to provide our valued delegates with the best experience when it comes to our conferences. We understand, however, that there may be circumstances where a refund is necessary. This policy outlines the terms and conditions governing refunds for conference registrations made through our online platform.

​

Refund Eligibility:

All refunds shall be issued in the form of Let`s Sustain Credit Vouchers (LSCV) only. These vouchers can be used exclusively for our future conferences or events.

The refund policy varies by registration category as outlined below:

​

1. Fully Funded / Partial Funded Delegates

The registration fee for these categories is non-refundable and non-transferable.

​

2. Self-Funded Delegates

​

A. Delegates with Full Registration Fee

  • Delegates who have paid the Full Registration Fee are eligible for cash refunds in accordance with the cancellation policy outlined below.

 

B. Delegates with Discounted Registration Fee

  • Delegates who have paid a Discounted Registration Fee are not eligible for cash refunds or transfer of registration.

  • However, they may request a Let`s Sustain Credit Voucher (LSCV), subject to the terms below.

 

Let`s Sustain Credit Voucher (LSCV) Terms for Discounted Registration Fee

​

Request Process

  • Delegates must request their LSCV via email to the official Let`s Sustain team at info@letssustain.org.

 

Validity

  • Let`s Sustain Credit Vouchers are valid for 1 year from the date of issuance.

 

Usage

  • LSCVs may only be used toward future Let`s Sustain conferences or events.

 

Non-Transferable

  • LSCVs are non-transferable and non-refundable.

  • They hold no cash value and cannot be redeemed for money.

 

Partial Redemption

  • If the value of the LSCV exceeds the cost of future registration, the remaining balance can be used later (within the validity period).

 

Cancellation and Credit Voucher Conditions (For Discounted Registration Fee)

Time of Request Before Conference

Cancellation Fee

Refund Type

≥ 60 days

No cancellation fee

100% of paid amount refunded as LSCV

 

30 – 44 days

50% of paid amount

Remaining 50% refunded as LSCV

 

15 – 29 days

80% of paid amount

Remaining 20% refunded as LSCV

 

< 15 days

100% of paid amount

No refund; considered a no-show

 

Refund Process

To request a refund or credit voucher, please email info@letssustain.org with the subject line: “Refund Request – [Conference Name]”

Include the following information:

  • Full Name

  • Order Number

  • Reason for Refund Request

  • Supporting Documentation (if applicable)

 

Special Circumstances

In cases of force majeure (e.g., natural disasters, terrorism, or other unforeseen events), Let`s Sustain reserves the right to review refund requests on a case-by-case basis.

 

Travel Reimbursement Policy for Fully Funded Delegates

Upon event completion, fully-funded delegates who attended will receive a form to submit their bank details. Reimbursements may take 4–8 weeks after submission.

 

Invitation Only Category

The registration fee paid to obtain an invitation letter is non-refundable and non-transferable. Obtaining a visa is the sole responsibility of the delegate. Let`s Sustain will only provide an invitation letter for visa assistance.

 

Policy Updates

Let`s Sustain reserves the right to amend this refund policy at any time. Any changes will be communicated through our official website.

By registering for a conference through Let`s Sustain, you acknowledge and agree to the terms of this Refund Policy.

 

 

Thank you for your understanding and cooperation.

bottom of page